Staff Development & Team Improvement Essay

Staff Development & Team Improvement Essay.

Staff Development and Team Improvement


Affiliated Institution

Staff Development & Team Improvement Essay

In the faculty of health, doctors are the brain of the team while nurses are the heart of the team. Therefore, no party can work in the absence of the other. In the provision of health care services, communication is an important aspect that increases the efficacy of management of the patient. Ethics dictates that nurses communicate in good time and create the required rapport with the patient for the betterment of health services. Communication is even more vital in a case where the nurse is to fill in the patient with some sort of bad news. It so follows that bad news, however bad it may be, may culminate into contentment depending on the way the nurse relays the information. For a long time, patients have relied on nurses to ask questions that they would not have asked the doctors. This shows that the nurse ought to have satiable communicating skills.

The data that this research requires to monitor approach of the communication. Here it is important to consider aspects of communication such as timing, choice of medium, attitude and tone. Development of communication is also important. In development, the important information is knowledge and insight. Data on style of communication is crucial as well. For example, word diction used by the nurse may cultivate a fertile nurse-patient relationship. (Attree, 2001)

Tools for data collection will involve observation, secondary sources such as health records, and direct interviewing. Observation tool will capture first-hand information such as the attitude and tone of communication between the nurse and the patient. By far, observation is the basic tool for collecting information. Secondary sources will provide direct evidence of the data. For instance, the number of deaths secondary to untimely communication between the nurse and the consultant on call. Direct interview will be specifically for the patients. I will request the patients to give their own opinion on the nurses’ communication skills within the facility. The same patient will have to provide an instance where he/ she felt that the nurse really cared for their health or an instance where they felt that the nurses did not care at all. (Attree, 2001)

Observation has quite a number of advantages. First, it is the best available method of collecting information. Precisely, observation, as a data-collecting tool, is suitable in the assessment of human behavior. In addition, observation ensures continuity of data. The researcher may collect the data any time he may require. Observation gives no restrictions to the researcher. With observation, the researcher does not rely on the respondent. Thus, the researcher ensured first-hand information with high levels of accuracy. It is also easy for the researcher to make observations. This method does not require many resources that may make the tool expensive. (Donge, 2013).

However, observation does not offer the researcher with the option of conducting sampling. Observation only relies on the observer and his may be subject to bias. Direct observation has limitation in terms of time. For example, it is not possible to collect information concerning past events.

Direct interviews provides the researcher with an opportunity to assess emotions and behavior of the respondent. With direct interview, the interviewer has control over the data collection. This helps the researcher to maintain focus within the topic of interest of the study. Face-to-face conversation provides precise and accurate information as the report between the researcher and the respondent improves. (Donge, 2013).

The demerits of direct interviews include high cost. Direct interviews may prove to be expensive to the researcher. The researcher may need to offer incentives and stipends to the respondents in order to get accurate response. The respondents may give inaccurate information or rather conceal important information for personal reasons. Manual entry of the information during direct interviews may be tedious to the researcher.

Secondary sources prove to be easily accessible to the researcher. The ease of accessibility ensures that the method is less costly to the researcher. Secondary sources provide vital insight to the researcher on the topic of study. Secondary data saves on time, as the researcher needs not to get to the field to acquire the information. (Deming 2015).

The disadvantage with secondary sources is there is limitation in flexibility of data. The researcher has no control of the nature of information as in direct conversation with the respondent.

These tools for collecting data differ in terms of the type of information. For instance, observation and direct interviews provide first-hand information while secondary sources provide second hand information. The tools are similar in such a way that no tool is independent. The tools supplement each other for completeness.

Data Display, Measuring and Reporting

Ishikawa diagrams, also known as the cause and effect diagrams, may outline the quality of the data obtained. Pareto diagrams also highlight crucial factors among many factors that cause a particular problem. The Ishikawa diagrams is helpful in situations where the researcher is analyzing the cause of certain problem. The researcher can consider basic causes relating to the severity of their outcomes or effect. The disadvantage of the cause and effect is that the researcher does not acquire any solutions from this QI tools. More importantly, the tool does not pinpoint the main causes of the problems. (Deming 2015).

Pareto diagrams highlight the main causes of a particular problem among numerous causes. They indeed supplement the cause and effect diagrams. Pareto diagram require tedious scoring which are subject to errors.

Both Pareto and cause-and-effect diagrams highlight the causes of the problem. Pareto diagrams narrow down to fewer causes of the problem as opposed to Ishikawa diagrams that provide a wide range of causes. (Deming 2015).


Attree, M (2001), Patients’ and relatives’ experiences and perspectives of ‘good’ and ‘not good’ quality of care; Journal of advanced nursing

Donge, Y (2013). The Oxford Dictionary of Statistical Terms. OUP

Deming, E (2015). Lectures on Statistical Control of Quality, Nippon Kagaku

Browse more products here

Order Here

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.