Client Dialogue 400 Words Essay

Client Dialogue. In a minimum of 400 words, create a dialogue with a client using open-ended questions to determine their needs. Include how you will probe deeper into the needs of the client and how active listening skills apply in this setting.
Use two to three scholarly resources to support your explanations.
While APA format is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

Client Dialogue

Client: I have been considering my college options as you recommended I do and I am not so sure I want to go to college anymore

I will avoid being critical of this decision, as it would be keeping with the generalization that everyone should go to college causing the client to close communication channels (Sebyan & Yeschke, 2014).  Since the client is unsure about the decision however, I would like to probe further. I will stay positive without being overenthusiastic to allow the client to explore his feelings on the matter (Sebyan & Yeschke, 2014)

College counselor: Not going to college is actually one of the college options you can choose. How did you arrive at this decision?

Client: It is not a decision so much as it is what I want right now. I could change my mind

Through active listening, I can see that the client is open to different alternatives.  I would like to know why he has settled for this option at the moment before I progress any further. I will also empathize with his current situation to facilitate open communication (Liang, 2014).

College counselor: That is all right, you should take your time before you make the decision. I am also here to provide more information to guide these decisions. What are the factors you have considered so far?

I have opted here for a question that requires direct answers since the client was evasive in providing the answer to the question when it was asked before (Sebyan & Yeschke, 2014).  I am staying on course with the purpose of this conversation, which is to help the client make a decision about his immediate future (Sebyan & Yeschke, 2014).

Client: You know, the same everyone thinks about, what is it I actually want to do, if I am any good at it, is college even going to help me with that, its also expensive, and requires commitment, it’s a lot. I am not sure it’s worth it.

            The client has shown self-doubt, which I will address down the road

Counselor: What is it you want to do, whether you go to college or not

Client: I was thinking about making a career out of my art

Counselor: I think you will be great at professional art; the few pieces I have seen were pretty amazing. What do you think of an education in fine arts?

I am aware of the client’s proficiency in his artwork and showed this through a supportive statement (Liang, 2014).

Client: I thought it would be an interesting path; I could learn more and be sure what medium of expression I wanted to pursue

The client is clearly enthusiastic about this path. I would like to know why he decided not to pursue it

Counselor: Did you ever want to go to arts school?

Client: Yea, for a long time, I had narrowed them down to Rhode Island School of Design and California College (pauses)

Counselor: (still listening intently, slightly nods to indicate this)

Client: They are all so expensive

Counselor: That has been a major downside of college for a lot of smart people. Have you spoken to your parents about the costs?

Client: I know they will cover the costs but what if I don’t get a job? It is hard to make it as an art student. They will have wasted a lot of money

Counselor: It is very grown up of you to consider their side, how do you feel about having a back-up plan?

I will tentatively table a possible solution and allow the client to voice his opinions.

Client: What sort of back-up plan?

Counselor: The plan you choose should always be one you are comfortable with. You could take a Bachelor in Arts rather than a Bachelor in Fine Arts where you study some education courses while you gain a deeper understanding of the art business. You could then major in Art if sure. A number of colleges also allow you to switch your major if you are unsure about your arts degree

Client: I haven’t considered that, that sounds good.

Counselor: Yes, a number of other plans exist depending on the college you choose. You could narrow down your college choices depending on the back ups they are able to provide you with.

Through active listening, I participated in the client’s problem and helped them arrive at a decision without assuming all the responsibility for the problem (Sebyan & Yeschke, 2014). In so doing, I helped the client acknowledge the underlying issue, which allows him to actually solve the problem.


Sebyan, B. I., & Yeschke, C. L. (2014). The art of investigative interviewing. Waltham,Client Dialogue

Massachusetts: Butterworth-Heinemann

Liang, B. C.  (2014). Managing and leading for science professionals: (what I wish I’d known when moving up the management ladder). Oxford, UK : Academic Press

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